There are a lot of companies out there who can fix your roof. There aren’t many who really care about your roof. Here at Roof Rescue, we take the responsibility of keeping your home—and your family—secure very seriously, and we put customer satisfaction first.

We understand choosing the best roofer is important and sometimes difficult. To help make it easier for you, here are the questions you should ask before hiring a roofing company.

Are You Local to Me?

This is important. You need roofers who understand the specific challenges faced by homes in your region. From blazing sun to bitter cold, wind and rain to snow and sleet, your roof needs to withstand it all. 

How Long Have You Been in Business?

It’s nice to know you’re working with an experienced roofing team. Years of successful business indicate a company does its job well. It’s generally a good idea to work with a company who has been around for at least a few years. This can help cut out the scam roofers.

Who, Exactly, Will be Installing my Roof?

It’s important to know exactly who will be carrying out the work on your roof. Are they employees or sub-contractors? You want to work with a roofing company which employs highly trained, hand-selected roofing specialists. The quality of work provided by subcontractors can’t always be guaranteed.

What Training and Experience Does the Crew Have?

Again, the level of training and experience held by your roofers is important. It’s also worth knowing where they got their training. Have they been trained by the manufacturer of your roofing? How much experience do they have?

What Past Customers Can I Talk To?

When a roofing company tells you about the quality of their services, it’s all well and good. But it’s a lot more meaningful to hear it from actual, real-life customers. Ask your roofers if they’re willing to share testimonials or put you in touch with past customers. 

When Would You be Able to Schedule My Job?

If your roof has been damaged by a severe weather event, you need roofers who can make you a priority. You also want to know the timeline upfront and have open communication with your roofer to know exactly what is happening and when.

How Long Will My Project Take?

Keep in mind some roofing projects take time. Getting the job done faster doesn’t necessarily equate to getting it done well, but it’s still an important question to ask. 

Do You Have Proper Licensing and Certification?

It might sound like it goes without saying, but you’d be shocked how many shoddy roofers don’t have the proper licensing and certification. Be sure to ask about workers comp and insurance for the roofing crew, and don’t shy away from asking to see proof of these things.

Is a Building Permit Required for My Project and if so, Will You be Pulling One?

Some projects require a building permit and some don’t. It depends a lot on your location and the nature of the work being done. In any case, it’s important for your own peace of mind to know whether or not your roofers will be taking responsibility for securing the necessary permits. If not, move on.

What Steps Do You Take for the Safety of Your Workers?

The safety of the crew members who work on your roof is absolutely essential. The last thing anyone wants is for an accident to happen on your property. You should always have the peace of mind knowing your roofing company takes the health and safety of its employees seriously. 

How Will You Ensure the Safety of My Home and My Family?

Your roof protects your house and everyone who lives in it. You need to work with a roofing company who genuinely cares about the safety of your home and family. Ask what your roofers will do to ensure this. 

Do You Provide a Written Estimate?

It’s important to know what you’re paying for, what you’re not, and that your roofers are willing to stand by their word. The best companies will happily offer you a free written estimate. 

Do You Offer a Workmanship Warranty?

There are two basic types of warranties on roofing: material warranties and workmanship warranties. Roofing material warranties are very common, but not all roofers are willing to offer a workmanship warranty, which covers the work done by their crew. A workmanship warranty shows your roofer stands by the work they do. 

Will You Remove and Dispose of the Old Roof?

What will happen to all the bits and pieces of your old roof after your new one is installed? Make sure it’s clearly spelled out whether removal and disposal of your old roof is included. Pass on a company who doesn’t include this service. Contact us today to learn more about working with Roof Rescue. We’re committed to providing only the very best roofing services. We’re proud to serve all our friends and neighbors in Idaho, Utah, and Montana.